Terms & Conditions
By completing your order, you accept the Terms & Conditions of Sale. Our Warranty does not apply to sales outside the USA. International customers assume all risks.
Policies, Terms & Conditions:
Jewelry Hook.com reserves the right to change our policies at any time.
Out of Stock Policy:
Usually our jewelry inventory features one offs or only one of a certain item. We do not have extras.
What are Our Shipping Policies?
We offer many shipping options for US Customers to choose from. For our International shoppers we also offer several shipping options. The choice is yours.
We is not responsible for lost or damaged shipments. We are not responsible for lost orders shipped to an incorrect address. If you provided us with an incorrect address, you assume all risk. We add tracking that is included in the cost of shipping. If you want insurance you will need to ask for it.
Our shipping fees may include shipping and handling. The shipping/handling fee includes postage, the cost for packaging, labels, etc., cost to fill the order. By completing the order, you accept the shipping/handling fees.
Shipping Delivery Time
Except for our busiest period, orders are generally shipped within 3 to 5 business days of receiving your order. During our busiest period, it may take up to 9 business days to ship from the day you placed your order. The delivery time is based on the time it takes to process your order in the order it was received. Note: We live in rural USA and do not have mail pick up on weekends.
We are sorry to say we no longer accept check payments of any kind.
When you place an order through our secure ordering system, your financial information is secure. We accept credit cards through our secure site at PayPal, no account needed.
The only information we collect is your shipping information and phone number.
What types of payment do you accept?
We accept most Credits Cards through our secure payment portal through PayPal. We have been a verified Merchant since 2000.
All payments must be made in US dollars.
International payments are made with any credit card through our secure site at PayPal.
We are a PayPal verified merchant. You can rest assured that you purchase will be handled in a professional and secure manner.
Do you offer Lay-away plans?
The order must total $100.00 or more. We will require an advance deposit of 25% of the total cost of the item/items.
The deposit will be made through PayPal for US and International Customers, but you will need to contact me in order to make a Lay-Away purchase and monthly payment. Please do not try to create a Lay-away using the shopping cart.
The item/s will be held for a period of, up to 90 days. During this time you may make payments on it as often as you like, but the final payment must be made within 90 days.
If the transaction is not concluded during the 90 day period, the item will be offered for sale again to the general public and all payments will be forfeited.
To place something on lay-away, just send us an email with the item or items numbers totaling $100.00 or more, let us know that you want these items in lay-away, so that we can put a hold on the items and send you an invoice. You will then send a payment of 25% or more to hold the items via credit card. U.S. Customers.
For international Lay-away all payments will be made via credit card through secure payments gateway at PayPal.
Can I return an item I've purchased?
If that rare occasion arises where you feel you must return an item, please contact us for return instructions, within three (3) days (by email) of receipt of your item(s) and give a very detailed description of the problem.
We do not refund for purchases that are made for someone else as a gift or for any other reason, like, they don't like or want the item. That would be a cancellation, please refer to our cancellation policy.
Upon our receipt and inspection of the returned item(s), we will issue a full refund for your item(s) if returned in the same condition as it was when it was sent to you.
We make every effort to describe in detail what the jewelry is and it flaws. With Antique and vintage jewelry there will be flaws that are appropriate to the age of the article. We do not refund based on the age of the jewelry.
Please note the only exception to our return policy is that we cannot guarantee that the item purchased originally came from a smoke free environment. The items we sell are antique to collectible when most people that would have owned these items were smokers. We do not refund your purchase price for complaints of smoke.
Buyer is responsible for return shipping/insurance costs, which will reimbursed if the product is not as described, such as I said the item was red and it was blue. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
Can I cancel my order?
For order cancellation there is a $20.00 service charge per order. Please be sure that you want the item before you purchase it, or email me with any questions you might have before purchasing items. The reason for that is that there is a lot of work in bringing an item to sale. Which includes the cost of the ad, the lost of another buyer while the items are on hold.
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